Privacy Policy
Effective Date: July 24, 2025
Last Updated: July 28, 2025
1. Information We Collect
- Personal Information
i. Name
ii. Email address
iii. Mobile number
iv. Company name
v. Designation or business role
vi. Billing and transaction details
- WhatsApp & Messaging Data
i. Your WhatsApp Business number
ii. Chat content between your business and end users (where applicable and with consent)
iii. Opt-in status and user preferences
iv. Delivery/read status and response metrics
Note: When you use WhatsApp services through our platform, certain data is shared with Meta Platforms Inc., in
accordance with their WhatsApp Business Data Policy. We do not access or store private messages exchanged directly
between your business and end users beyond what’s required for service provisioning and analytics.
- Usage & Technical Data
i. IP address, browser type, device ID
ii. Pages visited, actions taken on our platform
iii. Referral source
iv. Log data and timestamps
2. How We Use Your Information
i. Deliver and manage WhatsApp-based automation and messaging services
ii. Set up and maintain your WhatsApp Business API account
iii. Communicate with you regarding product updates and support
iv. Improve user experience and troubleshoot technical issues
v. Ensure legal and security compliance
3. Data Sharing & Disclosure
ii. Technology Partners: Hosting, analytics, payment gateways, and CRM tools
iii. Law Enforcement or Regulators: Where required by law
All third-party vendors are bound by strict confidentiality and data protection obligations.
4. Your Rights
ii. Ask us to update, correct, or delete your data
iii. Withdraw consent at any time
iv. Object to certain processing
5. Data Security
We apply reasonable administrative, technical, and organizational safeguards to protect your data. However, given the
nature of the internet, we cannot guarantee absolute security.
6. Retention
We retain your information as long as needed for business purposes or legal obligations. Data related to WhatsApp or
other messaging campaigns is retained only for the duration necessary to provide and analyze the service.
7. Cookies & Tracking
Our website uses cookies to personalize your experience and understand usage trends. You can manage cookies in
your browser settings.
8. WhatsApp-Specific Disclosures
i. Use of WhatsApp through MindBird.ai is subject to Meta’s terms and policies.
ii. We act as a technology partner and do not own or control WhatsApp data storage or retention policies.
iii. Your customers’ data shared via WhatsApp is processed only to the extent required to deliver automation, messages, and analytics.
iv. Opt-in and compliance with WhatsApp messaging rules remain your responsibility.
9. Children's Privacy
Our services are not designed for use by individuals under 18 years of age.
10. Changes to This Policy
We may revise this Privacy Policy from time to time. The latest version will be posted on our website with an updated
“Last Updated” date.
11. Contact Us
MindBird.ai
509 LGF, SECTOR-27, SUSHANT LOK, Galleria DLF-IV,
Gurgaon – 122009, Haryana, India
Email: [email protected]