Understand Your Customers Better, Right Inside WhatsApp
Capture Feedback That Drives Growth
NPS/CSAT Surveys
Offer rewards, points, or discounts right in chat.
Reactivation Nudges
Remind customers about unused points or expiring benefits.
Event Triggers
Send surveys after delivery, support calls, or purchases.
Automated Follow-Ups
Thank happy customers or route unhappy ones to support.
Data Sync
Push results into your CRM or analytics tools.
How to Collect Feedback inside mindbird?
Choose survey type—NPS, CSAT, or quick poll.
Set triggers like order completion, delivery, or support closure.
Send surveys automatically inside WhatsApp.
Collect responses in real time.
Route unhappy customers to support instantly.
Sync results with CRM or analytics tools for deeper insights.
Feedback Collection is for Every Industry
Education
Collect student and parent satisfaction after classes.
Travel
Gather feedback after trips, bookings, or services.
E-commerce
Capture delivery and product experience ratings.
Healthcare
Measure patient satisfaction after consultations.
Logistics
Gather service ratings post-delivery.
Real Estate
Collect feedback from site visits and inquiries.
Automotive
Capture feedback after service or test drives.
Professional Services
Gather post-training or consulting feedback.
Food & Beverages
Collect ratings after orders or dining experiences.
Retail
Capture in-store and online shopping experiences
Why Businesses Trust mindbird
99.9% platform
uptime
99.9% platform uptime
In-house onboarding support
Built-in consent management
Scales with your business
Transparent pricing plans